thread Re: Anyone else not able to update Categories today on Online? in Online Store

Anyone else not able to update Categories today on Online?

CLW — Thu, 11 Jan 2024 15:40:29 GMT

Trying to add/update categories for items this morning, and the "Categories" button is greyed out on all items. Any existing Categories still show as tagged, but unable to edit/tag additional ones. Have tried on multiple devices - appears to be a web issue. Anyone else experiencing the same thing?

Re: Anyone else not able to update Categories today on Online?

BernadetteA — Thu, 11 Jan 2024 22:42:23 GMT

Thanks for reaching out, @CLW 👋

This feature has been updated, and will now be edited from the Square dashboard under Items > Categories.

Categories will automatically sync to your Square Online site, and you will also see an option to prevent the category from displaying on the site if you choose.

For more information check out this help guide here.

Re: Anyone else not able to update Categories today on Online?

rtfulk — Fri, 12 Jan 2024 03:03:35 GMT

We had the same problem today, before I came here to check, I just did a bulk edit and changed the category that way.

Re: Anyone else not able to update Categories today on Online?

rtfulk — Fri, 12 Jan 2024 21:21:15 GMT

It appears the categories is back on the online side.

Re: Anyone else not able to update Categories today on Online?

Grant1885 — Thu, 18 Jan 2024 18:25:33 GMT

An employee categorized an item incorrectly and I need to update the category, but when I am in the item there is an edit button for category but it is not working, even though it appears to be active. Please help!

Re: Anyone else not able to update Categories today on Online?

Summer2024 — Fri, 19 Jan 2024 14:22:04 GMT

Hi there @Grant1885 !

When you go to Categories in the Dashboard and click on the category you are wanting to fix, do you see where it says "Add or remove items"? This is where you would uncheck the box for the item you are not wanting in that category.

Let me know if this works!

Re: Anyone else not able to update Categories today on Online?

Grant1885 — Fri, 19 Jan 2024 19:05:42 GMT

Yes, thank you. That worked. Seems a bit roundabout, but I did what I needed to!

Re: Anyone else not able to update Categories today on Online?

Grant1885 — Fri, 19 Jan 2024 19:09:53 GMT

Weird. Now that I did that long way, the edit button in the item is working as I expected, and I can make the change with two clicks! Yay!