thread Re: Quantities Not Syncing in Online Store

Quantities Not Syncing

Duckbill — Sun, 14 Jan 2024 16:07:47 GMT

I have multiple items that have a Qty discrepancy between Square Items and Online Items. I think they are mostly items that I have added recently but I have too many items to manually check easily.

An example is:

Cuphead: The Delicious Last Course

It should have a qty of 1 but shows 0

Is there any way to kick off a resync of all items?

Re: Quantities Not Syncing

_Violet — Sun, 14 Jan 2024 17:47:15 GMT

Hi @Duckbill - I'm sorry to hear that this issue with your item quantities has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and reports with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with the Square Online Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.