thread Re: major website glitch in Online Store

(Known Issue - Resolved 1/16/24) Duplicate items listed on Online Store

mountaindolls — Tue, 16 Jan 2024 23:01:00 GMT

The title of this thread has been edited by a Square Moderator from the original: "same product showing on ALL pages"

I just added a new product, it is now showing up on every page in every category????!!! Can this be fixed!!??

Re: same product showing on ALL pages

TheRealChipA — Tue, 16 Jan 2024 19:02:56 GMT

HI @mountaindolls. Can you provide your website URL or a couple of screen shots showing this item on every page in every category? That would help in troubleshooting and hopefully helping you find a quick resolution.

Re: same product showing on ALL pages

BrianMan — Tue, 16 Jan 2024 19:11:59 GMT

yes this just happened to me too

Re: same product showing on ALL pages

mountaindolls — Tue, 16 Jan 2024 19:12:12 GMT

www.mountaindolls.com

I would insert a screen shot but does not give me the option to upload one

Re: same product showing on ALL pages

mountaindolls — Tue, 16 Jan 2024 19:14:22 GMT

crazy, never seen a platform with so many problems with simple things! I thought WIX was bad, this is worse.

major website glitch

Thistlewelly — Tue, 16 Jan 2024 19:20:45 GMT

For some reason, my website is suddenly only showing hundreds of one product on each of my pages. On the back end, it looks fine, but it's a major disruption as I was trying to host a one day sale on it today!!

thistlewellington.com

Re: same product showing on ALL pages

BrianMan — Tue, 16 Jan 2024 19:17:26 GMT

https://www.bigosfunandadventuresllc.com/

Re: same product showing on ALL pages

TheRealChipA — Tue, 16 Jan 2024 19:21:06 GMT

Thanks for the website link. Since you posted, this seller did as well. Seems to be something going on for more than just you. I’m tagging moderators. @_Violet @JJ_

Re: major website glitch

TheRealChipA — Tue, 16 Jan 2024 19:23:13 GMT

Hi @Thistlewelly

Seems to be something going on for more than just you. I’m tagging moderators. @_Violet @JJ_ Here’s a link to another seller’s issue that sounds suspiciously like yours.

Re: same product showing on ALL pages

Thistlewelly — Tue, 16 Jan 2024 19:30:13 GMT

Thank you!!

Re: major website glitch

Thistlewelly — Tue, 16 Jan 2024 19:33:39 GMT

I figured out that if I hide that one product from view, all the other products come back. I'm going to delete it and try to add it back to see if that fixes it.

Re: major website glitch

Thistlewelly — Tue, 16 Jan 2024 19:34:49 GMT

I figured out that if I hide the product from view, all the others come back, but as soon as I make it available, it happens again. Going to try to delete that product and add it back to see if that solves it.

Re: same product showing on ALL pages

Thistlewelly — Tue, 16 Jan 2024 19:47:51 GMT

delete the product then added it back, but the same thing happened. The only way is to hide it, which sucks.

Re: major website glitch

Thistlewelly — Tue, 16 Jan 2024 19:53:11 GMT

well, it worked the first time, now that I tried to add it back in, it messed it all up. I even deleted the product from the catalog and it's doing it again with the removed product.

Re: same product showing on ALL pages

Thistlewelly — Tue, 16 Jan 2024 19:55:21 GMT

www.thistlewellington.com for mine

All webshop item listings are showing the same item?

curio — Tue, 16 Jan 2024 20:01:04 GMT

Can someone help us out?! Our square online store is showing a single item offering repeatedly across all our categories!

Our entire webshop has been replaced with this one listing over and over, please help, our customers cant order online until this is resolved.

Re: All webshop item listings are showing the same item?

TheRealChipA — Tue, 16 Jan 2024 21:40:14 GMT

Hi @curio This issue was reported by multiple sellers earlier. Square had it on their US status page as open but now out seems to be resolved. So your site should be ok now, I would think.

Re: major website glitch

TheRealChipA — Tue, 16 Jan 2024 21:41:36 GMT

Square briefly had this issue on their US status page as open but now out seems to be resolved. So your site should be ok now, I would think.

Re: same product showing on ALL pages

TheRealChipA — Tue, 16 Jan 2024 21:42:13 GMT

Square briefly had this issue on their US status page as open but now it seems to be resolved. So your site should be ok now, I would think.

Re: (Known Issue - Resolved 1/16/24) Duplicate items listed on Online Store

_Violet — Tue, 16 Jan 2024 23:06:35 GMT

Hi all @mountaindolls @curio @Thistlewelly @BrianMan - Thanks for reaching out to the Seller Community. Sorry to hear that you were impacted by this issue 😞

As @TheRealChipA mentioned, we experienced a brief issue related to duplicate items listed on Square Online Stores. You can find the details here on our Status Page. Engineering has confirmed that this issue is now resolved.

If you are still experiencing any issues with your sites, please connect with our Online Store Support Team for further assistance.

Thank you!