thread Item Categories Not Saving in Online Store

Item Categories Not Saving

RoadRageApparel — Sat, 20 Jan 2024 02:19:58 GMT

Whenever I try to make a change such as rearranging my items in an item category, I will get the error message "Something went wrong. Please try saving again." when I try to hit the save button. This problem hasn't occurred until a few days ago.

Re: Item Categories Not Saving

TheRealChipA — Sat, 20 Jan 2024 13:21:44 GMT

Hi @RoadRageApparel. I just did a quick test and it seemed to work for me. No error message, at least. So, if you haven’t already, I’d try a couple of things:

Completely sign out of your Square dashboard.
Clear your browser history and cookies
Restart your browser, sign into Square and try again.

Most likely something got messed up in your cookies that Square uses to keep track of various things. This should give you a clean slate to try again. If that doesn’t work, come back here and post and I’ll try again.

Re: Item Categories Not Saving

RoadRageApparel — Sat, 20 Jan 2024 15:47:19 GMT

Hi @TheRealChipA. I just tried all of those resolutions and had no luck. Any other ideas?

Re: Item Categories Not Saving

TheRealChipA — Sat, 20 Jan 2024 18:33:21 GMT

@RoadRageApparel, unfortunately I do not. I’ve checked the US Square Status board and don’t see any active issues. And, just to be sure, I went to my online store and rearranged items and was able to save my changes just fine. This tells me that there is probably something internally in your dashboard that only Square engineers can look into. So, you’re going to need to get on the phone with Customer Support. I’d recommend calling rather than doing a chat or email. That way they can sign into your dashboard with you on the phone and you can talk them through the steps that cause the error. Once they can replicate it, they can open a trouble ticket and escalate that to the engineers.

Sorry to be unable to be of much help here. But good luck!

Re: Item Categories Not Saving

RoadRageApparel — Sat, 20 Jan 2024 20:14:35 GMT

@TheRealChipA, thanks for the information!