thread Re: Error with Events Page in Online Store

Error with Events Page

roguepartybus — Sat, 20 Jan 2024 05:53:00 GMT

Is anyone else having this issue - when I update the image and name, for example, of an event on the Square Online website builder/editor, or even when I change the event itself on the Items list and details page, I'm finding the website doesn't update the first image you click on - the new image and new title/information are updated when I click it and have the customer click on the modifiers, but the tile image and tile description are both wrong! No matter how many times I re-publish the site, or re-add the event to the Events website, it doesn't fix it

Re: Error with Events Page

JK_Fiber_Art — Sat, 20 Jan 2024 13:35:55 GMT

Hello Roguepartybus,

Working with your Square online website can have it's challenges - things can go smoothly or not sometimes. The Community is not the same as Tech Support so you may want to contact them direct. The Techs can do some magic behind the scenes sometimes like refreshing your site so the changes you made appear. There's also a few things you can try yourself when your site is not cooperating, the first thing is to check Square's System Status here. This will show any issues going on with the production system or websites or transactions, etc. Next, after republishing your site, it's always a good idea to refresh your web browser before viewing your site changes - by deleting your browser's cache, temp files, history, cookies, etc., then closing the browser, reopen it and retry viewing your site. Old data stored in your browser can cause unexpected results when you view your site so refreshing your browser is always a good idea.

Re: Error with Events Page

BernadetteA — Sat, 20 Jan 2024 22:04:03 GMT

Hi @ROGUEPARTYBUS Welcome to the Seller Community!

I'm sorry to hear you are having some trouble with your live site updating. @JK_FIBER_ART is correct that issues like this are best resolved through direct support. If the agent cannot help you, your case can be escalated to the advanced support team.

That said, I was able to re-index the site for you. Hopefully that will clear up the issue, but if you are still seeing the discrepancy, please reach out to the team as suggested.