thread Re: Wrong price displayed in Online Store

Wrong price displayed

splicegirl66 — Sun, 21 Jan 2024 18:20:49 GMT

The wrong price is shown on my website on the item list page that shows all my items for sale. When you click on the item, the correct price is shown on that specific item listing. This is only happening to 2 of my items where I had changed the price. I have checked the site items page and it is correct there and appears correctly on the preview page when I'm editing the website.

I've turned the price display on and off, I've changed the price and it changes on the specific item page, but not the item list/category page. Any ideas?

Re: Wrong price displayed

splicegirl66 — Sun, 21 Jan 2024 18:42:24 GMT

Attaching pics for some clarity...

The above is the item list page, specifically the 1 dozen mini hearts. This shows $28, correct price is $27 which is shown on the item page below. Only $1 diff this time but still would like to fix.

Re: Wrong price displayed

_Violet — Sun, 21 Jan 2024 22:41:15 GMT

Hi @splicegirl66 - I'm sorry to hear that this issue with your online items has brought you to the Seller Community.

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

Re: Wrong price displayed

splicegirl66 — Sun, 21 Jan 2024 23:14:04 GMT

Thank you -- they resolved the problem.

Re: Wrong price displayed

_Violet — Mon, 22 Jan 2024 14:29:51 GMT

That's great to hear, @splicegirl66! Thanks for following up.

Re: Wrong price displayed

CopakeWineWorks — Mon, 22 Jan 2024 15:12:28 GMT

I'm in a chat right now for the same issue. Items aren't showing out of stock, pictures aren't updating, and prices aren't correct. The actual items is fine but one the HOME page and in the search, the info is in some cases wildly outdated. I raised the issue a couple days ago when I first noticed it and Square reindexed my site and said this was "super rare". Well... here I am again today with the same issue - and this time I am being told that for "large stores" (but there's no clarity on what "large" is may see a delay of 24 hours for updates. 24 HOURS???????? On a site that is supposedly integrated? If that's the case, I'll seriously need to be looking at alternatives. My hope is that this is a temporary issue that is related to what appears to be integration work between the POS and the web platform. That I can live with. But if this is the on-going way that Square will be working, I'm going to need to figure out another option.

Re: Wrong price displayed

CopakeWineWorks — Mon, 22 Jan 2024 15:37:17 GMT

@splicegirl66 Just curious since I am having th same issue. What did support give as the reason for the issue? And have you had it before?