thread Re: When i add a category to my Nav menu it doesn't show in Online Store

When i add a category to my Nav menu it doesn't show

GKBG — Mon, 22 Jan 2024 10:01:56 GMT

Hey there, I'm Brandon, building a website for a client. I've been a fan of Square for my other projects, but I'm running into a snag. When I try to add a category to the nav menu, it's not showing up. Weirdly, 'Shop All' works fine. Also, when I create a category, the link has this arrow next to it and takes me to a whole new page for items and category settings. That's new to me, and I'm not sure what's going on. Any ideas?

Re: When i add a category to my Nav menu it doesn't show

Summer2024 — Mon, 22 Jan 2024 15:50:55 GMT

Hi there @GKBG! 👋

Can you provide the URL for the website you are working on, so I can take a deeper look? Thanks!

Re: When i add a category to my Nav menu it doesn't show

GKBG — Tue, 23 Jan 2024 02:08:52 GMT

here is the link https://gkbgyouthservices.square.site/

Re: When i add a category to my Nav menu it doesn't show

RobynR — Tue, 23 Jan 2024 13:32:25 GMT

Thank you for sharing the URL.

You mentioned that when creating a category, there is an arrow next to the link. Could you please provide a screenshot of this and confirm whether you are adding these categories under the Square Dashboard or Square Online Dashboard?

I look forward to your reply.

Re: When i add a category to my Nav menu it doesn't show

GKBG — Wed, 24 Jan 2024 01:39:30 GMT

Re: When i add a category to my Nav menu it doesn't show

GKBG — Wed, 24 Jan 2024 20:50:36 GMT

wait im confused, you want me to close the square checking account in order to fix the website issue???

Re: When i add a category to my Nav menu it doesn't show

Summer2024 — Wed, 24 Jan 2024 21:00:22 GMT

@GKBG, my apologies. Please do not delete your square checking account. I am still waiting for the escalation to our Ecom team. I appreciate your patience

Re: When i add a category to my Nav menu it doesn't show

GKBG — Wed, 24 Jan 2024 22:03:20 GMT

what kind of issue is this?

Re: When i add a category to my Nav menu it doesn't show

Summer2024 — Wed, 24 Jan 2024 23:14:02 GMT

Hi @GKBG,

I appreciate your patience in this matter. I reached out to our Ecom team and it does appear there is a bug. I am going to reach out to via direct message and provide you with the case number.

Once again, thanks for your patience!