thread Re: Custom amount for donation is out of stock in Online Store

Custom amount for donation is out of stock

lnsboosters — Mon, 22 Jan 2024 14:09:48 GMT

I've set up a Donation item and put in several suggested amounts. I've also turned on allow custom amounts. All the suggested amounts work but when entering a custom amount it shows "out of stock". How do I correct this?

Re: Custom amount for donation is out of stock

Lovewell — Fri, 26 Jan 2024 04:46:54 GMT

@lnsboosters Hi! Does it say out of stock for any amount you enter into the custom field?

The only thing I can think of is somehow a stock quantity got put on that option. You would have to go into the donation item details and see if that custom amount option accidentally got a stock number assigned to it.

The other option I can think of is maybe there was a limit set to the amount you are able to do in the custom option. And maybe there is a way to fix that in your settings.

Re: Custom amount for donation is out of stock

lnsboosters — Tue, 30 Jan 2024 13:50:59 GMT

Thank you for your suggestions. I contacted support and it seems inventory tracking was turned on.

Items -> Settings -> Inventory and then toggled off Inventory Tracking. Once this was done, no more out of stock.

Thank you for the reply!

Re: Custom amount for donation is out of stock

Lovewell — Tue, 30 Jan 2024 18:02:28 GMT

@lnsboosters Glad you were able to get it figured out!

Re: Custom amount for donation is out of stock

big7 — Sat, 03 Feb 2024 21:06:18 GMT

changing that setting for inventory tracking did not work for me...https://square.link/u/ZqwGAdvN