thread Re: Delayed Ordering in Online Store

Delayed Ordering

gemcityjunction — Fri, 16 Feb 2024 15:20:54 GMT

I've have had more than one customer tell me they are trying to place orders for the future in categories that are limited to ordering during certain times. They select a time in the future that makes that category available, but they just see an "Available Later" message on every item. It only seems to happen if they are ordering on the current day. If they change it to a future day, it works as expected.

Summary:

Current time: 10:00 am

Lunch available after 11:00 am

Order lunch for delivery at 12:00 pm

Lunch items "available later"

Order lunch for delivery tomorrow at 12:00 pm

Lunch items available

Re: Delayed Ordering

BernadetteA — Sat, 17 Feb 2024 00:59:15 GMT

Hi @gemcityjunction

Can you please post a link to your website so we can see it live as the customer would? Is there any particular category, or are all the items assigned to a time-cased category?

Thanks in advance!

Re: Delayed Ordering

gemcityjunction — Sat, 17 Feb 2024 01:13:05 GMT

@BernadetteA

https://gemcityjunction.square.site

All the categories listed under the "Lunch" menu are the problem. The sub-categories to "Lunch" are all time-based

Re: Delayed Ordering

BernadetteA — Sun, 18 Feb 2024 00:20:15 GMT

Thank you for the additional information! I will let you know what I find out.