thread Re: Are the upgraded plans for online new? in Online Store

Are the upgraded plans for online new?

bbutler222 — Fri, 16 Feb 2024 21:02:07 GMT

I don't remember paying a monthly fee for having the online store. Is the roll out of the upgraded plans for online new? So we will have 2 charges, one for the dashboard and one for the online store?

Re: Are the upgraded plans for online new?

JK_Fiber_Art — Fri, 16 Feb 2024 22:20:55 GMT

Hi Bbutler222,

You may want to provide some additional info as to what Square options you have. There's no charge for using your Square Account Dashboard and having an online site and using the basic POS App. That's the bottom line basics that we have however, if there's additional functions and features you need, then there are different packages you can purchase. Did you opt for additional features or bundles ?

Re: Are the upgraded plans for online new?

bbutler222 — Tue, 20 Feb 2024 11:09:25 GMT

This is the email I received. They are automatically removing me from the free plan to a paid plan. I have never paid for anything other than the monthly subscription. There was never an additional charge for the online website. I guess I'll give them a call. This makes no sense.

Re: Are the upgraded plans for online new?

RobynR — Wed, 21 Feb 2024 16:31:42 GMT

Hey @bbutler222, thank you for being an active member of the Community!

Our best-in-class point-of-sale software is completely free. If you manually opt for a monthly subscription, there will be a monthly charge, such as with Square for Retail. You can edit, pause, or cancel directly from your Square Dashboard here.

Regarding the email you received, if you were subscribed to the Weebly Professional site plan, please note that it's no longer available. Our aim is to provide you with a plan similar to the Weebly Professional site plan. You can view your Square Online subscriptions directly by clicking here.

If you wish to cancel this upgrade, please reach out to our Support team via phone for assistance.

To reach our support team by phone, give us a call at 855-700-6000 between 6 am-6 pm Pacific Time (9 am-9 pm Eastern Time), Monday through Friday.

Let me know if this helps!

Re: Are the upgraded plans for online new?

bbutler222 — Tue, 20 Feb 2024 20:54:35 GMT

Hi yes, that helps. I just got off the phone with square. Apparently this plan is taking place of the annual fee paid to weebly. My weebly annual fee was $144. This new plan is $348 for the year. It's a huge jump IMO and I don't see the benefit at least for my type of business where I don't do a lot with online ordering but enough to keep it.

Thank you so much for your help. I appreciate it.

Re: Are the upgraded plans for online new?

RobynR — Tue, 20 Feb 2024 21:07:52 GMT

@bbutler222, thank you for the feedback, and I'm glad you were able to get in touch with our support staff. We always want to encourage you to do what's best for your business.

Please let me know if there is anything else that I can help you with!