https://community.squareup.com/t5/Online-Store/Refund-notification-to-customer/m-p/711844#M7601 <P>If you issue a refund to a customer are they automatically sent an e-mail for the refund?</P> Wed, 21 Feb 2024 22:06:09 GMT Jaime33 2024-02-21T22:06:09Z https://community.squareup.com/t5/Online-Store/Refund-notification-to-customer/m-p/711844#M7601 <P>If you issue a refund to a customer are they automatically sent an e-mail for the refund?</P> Wed, 21 Feb 2024 22:06:09 GMT https://community.squareup.com/t5/Online-Store/Refund-notification-to-customer/m-p/711844#M7601 Jaime33 2024-02-21T22:06:09Z https://community.squareup.com/t5/Online-Store/Refund-notification-to-customer/m-p/711857#M7602 <P dir="auto" style="margin: 0;">Hi there, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/654659">@Jaime33</a>&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">Customers will not receive a notification regarding their refund unless the refund is manually resent.</P> <DIV id="sub_topic_list_1001" data-transition-state="off" data-transition-types="collapse fade"> <DIV id="topic_1001"> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">If the original sale was made with Cash, Check, or the Other Tender option, the customer won’t receive a notification. If they need proof of the refund, they can contact you directly to send a refunded payment receipt.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Customers can also check their card statement to see if the refund has processed. Refunds from Square will show on a statement as&nbsp;<STRONG>SQ*</STRONG>, followed by the Square seller’s name or business name, and business type.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">You can check out more information in this <A href="https://squareup.com/help/us/en/article/5615-refunds-faqs#:~:text=How%20do%20I%20know%20when,as%20when%20the%20refund%20completes." target="_blank" rel="noopener">Support Article</A> regarding refunds.&nbsp;<span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">If a customer would like to see their receipt and that a refund was issued, they can go <A href="squareup.com/receipts&nbsp;" target="_blank" rel="noopener">here</A> and the receipt will show that they have been refunded.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">I hope this helps!&nbsp;</P> </DIV> </DIV> Thu, 22 Feb 2024 00:02:47 GMT https://community.squareup.com/t5/Online-Store/Refund-notification-to-customer/m-p/711857#M7602 Summer2024 2024-02-22T00:02:47Z