thread Re: Why does check out always say invalid card in Online Store

Why does check out always say invalid card

robaoswald — Fri, 23 Feb 2024 19:19:35 GMT

Hello. No matter what browser I use, or even in incognito mode, checkout is saying invalid card on my website when checking out. I have the square for woo commerce plug in, and I've added the items to my square account so they can link together. I thinknthe issues must be a lapse somewhere between my website and the square account items not syncing correctly. Not sure though, can't figure it out. My website is cbdathletics.com

I'm happy to send screen shots. Feelnfree to email me robaoswald@gmail.com

Re: Why does check out always say invalid card

MayaP — Fri, 23 Feb 2024 21:36:22 GMT

Hi @robaoswald - I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

Oh no, I am sorry you are having issues processing payments on your site. I certainly want to take a deeper dive into this and get this resolved! Has this been happening with other customers as well? Feel free to send over the screenshots and I can take a look into this. Please keep in mind with integrations we are limited on the troubleshooting we can provide on our end. I will keep an eye out for your reply! 😊

Re: Why does check out always say invalid card

CJ713 — Sun, 12 May 2024 17:39:37 GMT

I am having this same issue and the multiple customers that have tried to check out keep getting the message "card information is invalid", even when using a different card and double checking the information entered. please advise. the Url is https://floridadays2024khemtemple.weebly.com/#/