Duplicate payment notifications

NYRainman — Mon, 04 Mar 2024 15:50:34 GMT

This past week or so, with every online order payment I've been receiving two notifications. The regular one that let's me know someone has placed an order and paid and the second one, which looks like the customer receipt.

I keep thinking someone has paid twice, but when I go to my account, there is only the one payment.

Why am I receiving two different payment notifications for the same transaction?

Re: Duplicate payment notifications

frances_a — Tue, 05 Mar 2024 02:23:51 GMT

Hello @NYRainman

Huh, that's strange!

I haven't heard of any changes to the alerts we send to sellers.

I would recommend checking this article to ensure none of the email notification settings have been changed within your account.

This other article is also helpful for changing your email notifications related to your Online Orders.

It's possible that one or the other were disabled and have been enabled or that your email address to receive Online Orders notifications was updated and now matches the email where you receive transaction notifications.

Hopefully, this information is helpful.

Thank you!

thread Re: Duplicate payment notifications in Online Store

Duplicate payment notifications

Re: Duplicate payment notifications