I keep getting card invalid on just random customers. Can anyone help?

Mjcarroll530 — Mon, 04 Mar 2024 23:32:05 GMT

I keep getting calls from customers that when they checkout online they are getting card invalid. They have called their banks, clear cookies, tried different browsers, ugh!! Someone. Help.

Re: I keep getting card invalid on just random customers. Can anyone help?

JK_Fiber_Art — Tue, 05 Mar 2024 00:27:55 GMT

Hi Mjcarroll530,

Random issues are sometimes the most difficult to resolve. Please understand that Community is not the same as Tech Support or Customer Support - you may need someone from Tech Support to take a look at your site setup and log files. Sometimes un-publishing and re-publishing your site clears up unusual issues. A good place to check for system issues is here - if there's a problem with Square's production system, they will post comments there.

thread Re: I keep getting card invalid on just random customers. Can anyone help? in Online Store

I keep getting card invalid on just random customers. Can anyone help?

Re: I keep getting card invalid on just random customers. Can anyone help?