thread Re: Shipping on the website in Online Store

Shipping on the website

Bubblepoppin — Tue, 05 Mar 2024 03:19:57 GMT

The shipping on my site has stopped working and all of the settings are correct, what should I do to fix it?

Re: Shipping on the website

_Violet — Tue, 05 Mar 2024 17:55:39 GMT

Hi @Bubblepoppin - I'm sorry to hear that this issue with your Online Store shipping has brought you to the Seller Community 😞 We're happy to help but will need some more detail in order to better understand your question.

Can you describe which specific part the shipping isn't working? Whenever you have a moment, please reply with a little more information describing the issue. We’ll be sure to follow up as soon as possible.

You can also connect with our Support Team, here, if you prefer.

Re: Shipping on the website

Bubblepoppin — Tue, 05 Mar 2024 20:00:06 GMT

When someone chooses an item and goes to checkout, the shipping for the item(s) is not showing up.

Re: Shipping on the website

RobynR — Wed, 06 Mar 2024 18:49:57 GMT

@Bubblepoppin Thank you for the clarification.

Could you please provide our URL and an example order number? Additionally, are customers experiencing this issue with all items or specific items? I would also like to know if multiple customers are facing this problem or if it's specific to certain addresses.