thread Item pictures not syncing with website in Online Store

Item pictures not syncing with website

swimminstuff — Thu, 07 Mar 2024 16:40:55 GMT

I removed pictures from some of my items and replaced them with new ones. The old pictures no longer exist when I go to edit the items. However, on my website, it shows both the old and new pictures. I no longer want the old pictures displayed. Thank you in advance.

Re: Item pictures not syncing with website

JK_Fiber_Art — Thu, 07 Mar 2024 18:21:29 GMT

Hello Swimminstuff,

That's a bit unusual that your site is showing both the old and new pictures. Although the Community is not the same as Tech or Customer Support, there are a few things you can try. If the suggestions don't work, then contacting Tech Support would be your next option. First, when you are in the Editor and you do a Preview of your site, do you see the new pictures or both old and new ? If you're seeing the new ones - that's great. Next, try unpublishing your site and then republishing it. And before viewing your published site, refresh your web browser by deleting the temp files, cache, history, etc., close the browser, reopen it and try viewing your site. If you're still seeing the wrong pictures, then you may want to contact Tech Support as they can do some things on their end.

Re: Item pictures not syncing with website

swimminstuff — Thu, 07 Mar 2024 18:49:43 GMT

Just tried your suggestions but unfortunately, they didn't work. I will try contacting tech support. Thank you!