thread Re: Potential Bug in Order Notification Email in Online Store

Potential Bug in Order Notification Email

piercingsbylex — Mon, 11 Mar 2024 12:18:40 GMT

A client brought to my attention that even if we only mark 1 of the items on a multiple item order as ready, the email doesn't let them know only *one* of the items is ready, it just says the order is ready for pickup. Can someone take a look at this?

Re: Potential Bug in Order Notification Email

Summer2024 — Tue, 12 Mar 2024 12:18:09 GMT

Hi there, @piercingsbylex!

I am going to escalate this to our Support Team to see if they can take a deeper look!

Re: Potential Bug in Order Notification Email

piercingsbylex — Tue, 12 Mar 2024 12:26:19 GMT

It may have something to do with there being no email template for this scenario. It looks like the email templates are:

Abandoned Cart

Order Confirmation

Order Prepared

Items Shipped

Items Refunded

Items Cancelled