thread Re: muti tracking numbers problem in Online Store

muti tracking numbers problem

VeraYang — Fri, 15 Mar 2024 19:21:20 GMT

Hi, I have came across this problem since Square introduced the new "order page".

In the past, I was able to enter muti tracking numbers for different items being shipped. But this option is not available under the "order page". For example, after I entered the tracking # for item 1, it wont' let me enter the tracking number for item 2 and the order is left unshipped.

When I go to the online page - order, it shows the error message as the image below.

Have anyone experienced the same problem? I contacted the tech support via chat and they just bounced me back and forth between "dash board" support team and "online store" support team.

Re: muti tracking numbers problem

Summer2024 — Sat, 16 Mar 2024 20:34:05 GMT

Hey there, @VeraYang!

I'm so sorry you didn't receive the ideal experience with Support.

I have escalated this to our ecommerce team. Myself or another community moderator will come back to check in once there is an update.

Re: muti tracking numbers problem

VeraYang — Tue, 14 May 2024 01:05:13 GMT

This problem has been solved.

In case anyone has this issue, the way to do it is to go to "order" and then "shipments". you will be able to enter muti tracking numbers for one order.