thread Re: Can you disable emails being sent when an order is marked as shipped? in Online Store

Can you disable emails being sent when an order is marked as shipped?

On-SiteSupply — Thu, 07 Aug 2025 11:29:51 GMT

Did this ever get resolved? I'm wrestling with the same problem. UPS sends a ship notification with all the delivery management options as well as progress updates, and the extra email from Square is just confusing and spammy.

Re: Can you disable emails being sent when an order is marked as shipped?

jehedges — Thu, 07 Aug 2025 10:35:46 GMT

Hi @On-SiteSupply, there is now a setting on the "Email and Text Alerts" page called "Email customer when their order is ready or shipped." You can toggle this setting off if you do not want to send emails to customers when orders are marked as ready or shipped.

To access it:

Go to "HOME" on your Dashboard
Click "ONLINE"
Click "ONLINE STORE"
Click "COMMUNICATIONS"
Click "EMAIL & TEXT ALERTS"

Re: Can you disable emails being sent when an order is marked as shipped?

On-SiteSupply — Tue, 12 Aug 2025 19:33:07 GMT

JEHEDGES - THANK YOU!

I appreciate the detailed answer!

thread Re: Can you disable emails being sent when an order is marked as shipped? in Online Store

Can you disable emails being sent when an order is marked as shipped?

Re: Can you disable emails being sent when an order is marked as shipped?

Hi @On-SiteSupply, there is now a setting on the "Email and Text Alerts" page called "Email customer when their order is ready or shipped." You can toggle this setting off if you do not want to send emails to customers when orders are marked as ready or shipped.

To access it:

Go to "HOME" on your Dashboard

Click "ONLINE"

Re: Can you disable emails being sent when an order is marked as shipped?