thread Re: Cant see Reviews on my page in Online Store

Cant see Reviews on my page

RealDealGrill — Thu, 21 Mar 2024 03:12:16 GMT

I have the upgraded version of square, and got notification that my customers are leaving me reviews but when I go to the website, they are not displayed, is there something I am missing?

Re: Cant see Reviews on my page

TheRealChipA — Thu, 21 Mar 2024 18:23:47 GMT

Hi @RealDealGrill. Square’s customer feedback is not a traditional public-facing review. It was not created to be that, but rather to be a private communication between customer and us. Therefore, there is no way, currently, to toggle a setting to publish them to our website.

I know some sellers who download their Feedback from their online dashboard and then use a spreadsheet to create a PDF to post on their websites. It’s relatively easy and painless to do if you really want to publish this feedback to your website.

Best,

Re: Cant see Reviews on my page

RealDealGrill — Fri, 22 Mar 2024 14:44:01 GMT

Lol, well then it needs to be removed completely, because it's called " Customer Reviews." With options to leave 1-5 stars, That is not a private communication. There are messages for that. That in no way makes any type of sense.

Re: Cant see Reviews on my page

MayaP — Fri, 22 Mar 2024 18:57:38 GMT

Hey @RealDealGrill, I'm sorry for the confusion. You can make reviews available to customers on your site. From the online Dashboard go to Items > Customer Reviews> Select Enable customer reviews. Note: Customer reviews are only available on the Shop All ordering page template (i.e. not on Order Online). If you’re using Order Online, be sure to switch your template to Shop All so reviews appear on your site. If you are still having issues please provide your website so I can investigate this further. Thank you!

Re: Cant see Reviews on my page

TheRealChipA — Fri, 22 Mar 2024 18:52:44 GMT

My apologies @RealDealGrill. Honestly, I had no idea that customer reviews had been added. So, hmmm. Not sure how I missed that! Thanks for setting the record straight, @MayaP

Re: Cant see Reviews on my page

MayaP — Fri, 22 Mar 2024 19:03:08 GMT

Things are always changing here, so it is easy to miss things @TheRealChipA. I am happy to help anytime! I hope you both have a great weekend ! 👋😉