thread Re: Why are my online orders not going to business email? in Online Store

Why are my online orders not going to business email?

ktmathre — Mon, 25 Mar 2024 15:23:36 GMT

I received an email in my business email that we had money deposited but I didn't receive the order email. When I get to looking at my personal email I see we had an order come through on Sat. Why is the order notification email now going to my personal email? Before they always showed up in my business email. How do I fix this?

Re: Why are my online orders not going to business email?

perkits — Mon, 25 Mar 2024 17:31:36 GMT

Check your settings in - Account Settings > Business Information > Email Notifications

Re: Why are my online orders not going to business email?

ktmathre — Tue, 26 Mar 2024 19:13:17 GMT

I did that. My business email is in there. My notifications are turned on. I have looked all over and all I can find in different places is my business email. I can't find my personal email anywhere so I can't figure out why the notification went to it. Do you have any other suggestions?

Re: Why are my online orders not going to business email?

RobynR — Tue, 26 Mar 2024 21:48:22 GMT

@ktmathre,

Due to the public nature of The Seller Community, we're unable to access specific account details through The Community.

For further assistance, please contact us via social media using any of the social platforms below:

Instagram: https://bit.ly/2AkVAzr

Twitter: https://bit.ly/3QaxImC

Facebook: https://bit.ly/31oblB8

Feel free to reach out with any questions, concerns, or feature requests. We're more than happy to assist.

Re: Why are my online orders not going to business email?

perkits — Tue, 26 Mar 2024 21:54:15 GMT

https://squareup.com/help/us/en/topic/424

Re: Why are my online orders not going to business email?

Ellie_ — Tue, 26 Mar 2024 22:29:42 GMT

Hi, @ktmathre,

Are you able to confirm the link tied to your website, so we can investigate further?

Re: Why are my online orders not going to business email?

ktmathre — Tue, 26 Mar 2024 22:42:36 GMT

Thanks, while none of the articles helped I was able to call the customer support number and supposedly they have removed my personal email. We'll see.