thread I cannot see the monthly or yearly selection dropdown options on the customers checkout link? in Online Store

I cannot see the monthly or yearly selection dropdown options on the customers checkout link?

DDSKIER — Sun, 31 Mar 2024 01:05:30 GMT

I have 2 frequencies, monthly and yearly, but the option does not show up? Does anyone know?

https://checkout.square.site/merchant/09DTV809MMY6N/checkout/CEXQ3JQBCKTUFCNGZPAZZI33

Re: I cannot see the monthly or yearly selection dropdown options on the customers checkout link?

JK_Fiber_Art — Sun, 31 Mar 2024 19:23:46 GMT

Hi DDSKIER,

I only see one option also (Monthly). I'm assuming this is a Payment Link and lately, I've encountered some odd things with these links however, you need someone who has the ability to look at what you have setup. You may want to contact Tech or Customer Support as those people can do that - the Volunteer Community Members cannot.

Re: I cannot see the monthly or yearly selection dropdown options on the customers checkout link?

Breffni — Tue, 02 Apr 2024 13:06:17 GMT

Hi @DDSKIER thanks for flagging this.

As @JK_Fiber_Art mentioned, community members and moderators don't have access to see your account settings here, unfortunately. However, if you haven't already contacted our support team I can share some settings to check that may be the root cause here.

Can you check your Subscriptions Dashboard and confirm that both the Monthly & Annual subscription plans are active? It sounds like one may not be.

If you could take a look at let us know what you find - I'll keep an eye out for your response!