thread Re: Unpublished Site Won’t Load in Online Store

Unpublished Site Won’t Load

grahamavery27 — Tue, 16 Apr 2024 06:11:56 GMT

I have spent DAYS designing my website and am still working on it. I went to go edit it some more today and found that it won’t load- there is just a grey screen. I tried on multiple browsers and devices as well with the same outcome. I even waited a few hours to see if maybe it was just a glitch. I will be devastated if for some reason it’s not able to be recovered. This site is unpublished and I am paying for a subscription.

I am unable to preview my website and unable to publish it as well. I can see that all my pages are there but when I click on anything, it’s just grey.

Re: Unpublished Site Won’t Load

grahamavery27 — Tue, 16 Apr 2024 06:28:19 GMT

Re: Unpublished Site Won’t Load

BernadetteA — Wed, 17 Apr 2024 02:27:33 GMT

Thanks for reaching out, @grahamavery27

I'm sorry to hear you are having some trouble with the site editor! It sounds like you have tried different browsers, but can you also confirm if you have tried using a private/incognito browser, and if you have been able to try using a different internet connection?

Can you also please confirm the full URL of your website so we can see from our end how the editor loads?

Thanks in advance!