thread Re: Accidentally deleted Home Page in Online Store

Accidentally deleted Home Page

Lilrosa23 — Sat, 20 Apr 2024 04:37:45 GMT

I accidentally deleted the incorrect page on my website and need to recover it as it was my Home page. How can it be recovered?

Re: Accidentally deleted Home Page

TheRealChipA — Sat, 20 Apr 2024 12:13:33 GMT

Hi @Lilrosa23. The Square Help documentation indicates that deletion is permanent and deleted pages can’t be recovered. However that doesn’t mean that there isn’t some undocumented, super secret way that Square engineers can do so in extraordinary circumstances. So, I’m going to tag a few Square moderators to verify what I just said. I hope I’m wrong! @_Violet @MayaP @RobynR @JJ_ @Summer2024

Re: Accidentally deleted Home Page

Lilrosa23 — Sat, 20 Apr 2024 15:36:51 GMT

Thank you! I did a search in this community forum and others were in the same predicament, latest one I think was in 2023 and they were able to get it restored. So hoping it's still the case 🤞🤞🤞

Re: Accidentally deleted Home Page

_Violet — Tue, 21 May 2024 21:33:30 GMT

Hi there @Lilrosa23 - Thanks for reaching out to the Seller Community. I'm sorry to hear that this happened to your site 😞

I reached out to the Square Online Store Support Team to get an answer to this. Here's what they let me know:

"We can sometimes restore deleted pages but only if the whole page is deleted. We can't restore deleted content. For example, if the Seller deleted every section on their homepage, that's just deleting content vs deleting the actual page. We can't restore the content/text that may have been erased."

I hope this information is helpful but please do let me know if you have any additional questions.

cc: @TheRealChipA