thread Re: Phantom item in Online Store

Phantom item

Saraht23 — Fri, 10 May 2024 12:42:01 GMT

When I started putting items in my shop I put one in on my phone instead of the computer. It shows up as available on the site but when anyone clicks it it shows an error code saying “page not found”. How can I delete this item? It doesn’t show up under items on the website editing side.

Re: Phantom item

JK_Fiber_Art — Fri, 10 May 2024 15:09:30 GMT

Hi Saraht23,

Although the volunteer Community Members are not the same as Tech or Customer Support, there is quite a bit of hands on experience using Square's Apps and Hardware. Posting your site's URL would be helpful so others can take a look at what you're seeing. You also have the option to contact Tech Support direct as they can look at your site setup (something we can't do) and may do some magic on their end.

Re: Phantom item

Saraht23 — Fri, 10 May 2024 15:37:29 GMT

Thank you for the suggestion!

https://sarahs-sweet-stitches.square.site

Re: Phantom item

VanKalkerFarms — Fri, 10 May 2024 15:50:18 GMT

I see 8 items available, but yes the "Go with the flow top and bloomer set" gives a 404.

you said you added it from the phone. now while that shouldn't be an issue have you looked at your site from your phone to see if you can see the item listed and delete it there?

Re: Phantom item

VanKalkerFarms — Fri, 10 May 2024 16:35:11 GMT

It is super weird that it isn't showing up on your online items

Re: Phantom item

Saraht23 — Fri, 10 May 2024 22:52:25 GMT

It doesn’t show up on my items on the phone! It’s like it doesn’t exist except it shows up on the webpage!

Re: Phantom item

Saraht23 — Fri, 10 May 2024 22:54:10 GMT

Not sure if my original reply came though. I looked on both my computer and phone and neither of them will show it as an item on the back side but both show it on the site.

Re: Phantom item

BernadetteA — Sat, 11 May 2024 02:43:37 GMT

Hi @Saraht23 👋

That is strange that it is not showing up on the backend. I'm going to try to re-index the site to see if that helps remove it from the live page. Can you post back here after 24 hours to let us know if it is still showing? You may need to re-publish the site as well.

Re: Phantom item

Saraht23 — Sat, 11 May 2024 02:56:05 GMT

Sounds amazing! I’ll get back on tomorrow evening to check it.

Re: Phantom item

Laurie_ — Tue, 14 May 2024 04:41:48 GMT

Hi @Saraht23,

Just checking in to see if there have been any updates with your site since our last message. Hopefully, everything is running smoothly now, but we're here to assist if you still need help!

Re: Phantom item

Saraht23 — Tue, 14 May 2024 12:02:29 GMT

I’m so sorry my kids fell sick and I forgot. It’s still showing as an item and giving a 404 error.

Re: Phantom item

MayaP — Tue, 14 May 2024 16:12:20 GMT

Hello @Saraht23, thanks for the update, although that is disappointing to hear! 😞

I did escalate this over to our team to investigate further, as soon as there is an update I will let you know.

I hope your kids are feeling better! There is definitely something going around smh!!

Re: Phantom item

Saraht23 — Tue, 14 May 2024 17:23:41 GMT

I appreciate you looking further into it!

Thank you also for the well wishes, one of them is on the upswing.

Re: Phantom item

MayaP — Tue, 14 May 2024 22:59:38 GMT

Ok now look and see @Saraht23, it should be resolved! 🤞

Re: Phantom item

Saraht23 — Wed, 15 May 2024 00:08:58 GMT

It is fixed!! Thank you so much!

Re: Phantom item

BernadetteA — Wed, 15 May 2024 00:20:20 GMT

Yay! I'm so glad to hear the team was able to resolve this for you! 😊

Re: Phantom item

VanKalkerFarms — Wed, 15 May 2024 10:42:07 GMT

@Saraht23 Great news, I'm glad they were able to get this weird issue resolved.

Happy selling!

Re: Phantom item

SBNJ — Mon, 05 Aug 2024 01:39:39 GMT

Hi Bernadette, I'm having the same issue on my site that OP was having on theirs. The URL is https://spartabooks.square.site/s/shop.

There are 11 "phantom" items on the page (they are the items with no pictures) and you get a 404 error message when you click on them. They are not in my inventory. I believe they're leftover from inventory that I uploaded and then used the "Undo Catalog" option to remove. I did that several times, as I kept making mistakes in the upload.

Do you think you can fix it?

Kind regards,

Jenn

Re: Phantom item

SBNJ — Mon, 05 Aug 2024 13:22:40 GMT

It seems to have resolved on it's own!