QR code self service payments not closing or being voided.

CoolJ — Tue, 14 May 2024 04:49:48 GMT

I have customers order food and drinks using QR codes for self-service. I receive the orders and complete them, but the status changes to void or just remains unpaid. How do I make sure I get paid?

Re: QR code self service payments not closing or being voided.

Katie_SQ — Wed, 15 May 2024 02:22:54 GMT

Hi @CoolJ, thanks for flagging this with us.

I’m really sorry to hear about these QR code payments being voided! This sounds like a really frustrating issue, but it's difficult to pinpoint why this might be happening without looking at your account with you.

In order to get this resolved as soon as possible, we recommend getting in touch with our phone Support Team so that you can troubleshoot in real-time. If they can't solve the issue, they'll also be able to file a bug report so that our Engineers can take a closer look.

If you haven't already, please reach out directly by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

thread QR code self service payments not closing or being voided. in Online Store

QR code self service payments not closing or being voided.

Re: QR code self service payments not closing or being voided.