Categories not showing on website

NADUH — Thu, 14 Aug 2025 14:01:42 GMT

I am also experiencing this same issue.

This thread was created from a reply on: Categories not showing on website

Re: Categories not showing on website

Summer2024 — Fri, 15 Aug 2025 20:49:43 GMT

Hi, @NADUH ! Welcome to the Square Community!

I'm going to provide an outline of things to go through and check when it comes to making categories visible. A big factor lately is layout type that makes the categories be hidden.

Make Sure Categories Are Set to “Visible”

Go to your Square Dashboard → Items > Site Categories
Click on each category and ensure:
- The category contains at least one item that is:
  - Marked available for online sale
  - Not hidden or out of stock (if stock hiding is enabled)

Ensure Items in the Category Are Set to “Sell Online”

Go to Items > Site Items
Select an item in the category
Make sure “Sell Online” or “Available for Pickup/Delivery” is enabled under Fulfillment
Also confirm the item is assigned to the correct category

Check Website Editor Sections

Go to Online > Website > Edit Site
On your homepage or Shop page:
- Add a section if it’s missing: “Item Categories” or “Shop All”
- Choose to display all or selected categories
- Adjust layout

Clear cache and try incognito window

Sometimes your browser shows an old version of the site:

Try viewing your site in Incognito Mode
Or clear your browser cache and refresh the live site

Check Mobile vs. Desktop View

Occasionally, categories show differently (or not at all) on mobile if hidden by design settings. Use the editor's mobile preview to check visibility.

If all of the above is correct and categories still don’t show:

Try creating a new test category with one item and see if it appears
If it does, the original category may have a syncing issue, so try recreating it

If none of this works, please let me know and I will escalate to our ecommerce team. Some helpful information would be the names of the missing categories and screenshots always help too!

Re: Categories not showing on website

vpajarito — Tue, 18 Nov 2025 12:29:10 GMT

My newly created category is not synching online. Also items that I have newly added are not synced as well. I’ve gone through all steps, a not clue what’s going on

Re: Categories not showing on website

vpajarito — Thu, 20 Nov 2025 02:40:46 GMT

Anyone else not have the option to rearrange "categories" on the dashboard for the online store?

also newly created items seem to by glitching on and off my online store.

Re: Categories not showing on website

CrumbsRoastCafe — Sat, 17 Jan 2026 20:19:08 GMT

I'm having the same issue. I tried all the suggestions above, but not working.

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Categories not showing on website

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Re: Categories not showing on website

Re: Categories not showing on website

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Re: Categories not showing on website