thread What's with the new online order system? in Online Store

What's with the new online order system?

ScentsByMOST — Sat, 18 May 2024 16:24:48 GMT

This new order system is horrible. It really is a hindrance to my business. It's difficult to see what orders I completed it's incredibly slow, and all around just not a good system. Does anyone know if I can still operate on the old system?

Re: What's with the new online order system?

TheRealChipA — Sat, 18 May 2024 16:33:47 GMT

Hey @ScentsByMOST. When you say “online order system” what exactly are you referring to? Can you provide a screen shot of what you don’t like? At first, I thought you meant what customers see when they order from our online stores. But since there have been no big recent changes to that I am aware of, I’m guessing you might mean the new orders fulfillment screens? But you could mean something else entirely, so clarification helps so we know how to answer.

Having said that, it is rare that Square (or any POS provider, really) lets us use an “old system” after a new one has been release. Sometimes it happens, but usually only in very extreme circumstances. Still, if you provide a screen shot or two of what is bothering you, maybe we can make suggestions to me is less horrible for you.

Re: What's with the new online order system?

ScentsByMOST — Sat, 18 May 2024 16:38:05 GMT

Yeah it’s the new order processing screen, specifically when viewing on desktop it’s very difficult to see if an order is fulfilled/shipped or not, the old system used color coordination, green for processed yellow for not, and it was all easily visible without any manipulation now I can’t see anything and it just runs a lot slower, it takes a good minute to search a specific order. I know it was supposed to be a big update, but it just seems like a swing and a miss, and as I said a real frustration and hinderance to my business needs

Re: What's with the new online order system?

TheRealChipA — Sat, 18 May 2024 16:48:25 GMT

I’m sorry to hear that it isn’t working for you. I don’t really run in the circles of sellers who actually use it (mine is an ice cream shop), but I know some folks who do. And I believe one or two of them was even involved in the beta test as this was being finalized to roll out. So I’ll check with them and see if any of them have suggestions or helpful hints. Like I said, unless a Square moderator jumps in here and corrects me, I highly doubt that there is any way to revert to the previous experience.

Hopefully one or two people with more experience can jump in here to at least give you some pointers and/or suggestions for making the most of the new experience.

Re: What's with the new online order system?

ScentsByMOST — Sat, 18 May 2024 16:58:14 GMT

Thank you, my business is exclusively e-commerce, and I have workers who use it to process orders too. It’ll be a learning curve, but unfortunately one that will cost my business time and therefore some money