thread Re: Customer and myself cannot checkout on Weebly! in Online Store

Customer and myself cannot checkout on Weebly!

wooffi — Sun, 19 May 2024 23:56:46 GMT

Apparently my website isn't working properly for customers to checkout. The cart works fine but when the customer tries to checkout there is no way to continue to address information etc.

There isn't a box for address input, rather just three none clickable boxes Store Pickup (which I don't want to offer), Payment Information and Review and submit.

I had several customers with rather large orders contact me and since this obviously has been going on since 4/24 when I actually did offer a pickup and that's what probably caused this mess.

I have no idea who to contact, the square helpline is totally confusing. They want a customer id number etc. chat AI is also a joke, no way to type anything back.

If anyone has had this happen, I appreciate the help.

Re: Customer and myself cannot checkout on Weebly!

TheRealChipA — Mon, 20 May 2024 01:28:50 GMT

Hi @wooffi what’s your website URL?

Re: Customer and myself cannot checkout on Weebly!

wooffi — Mon, 20 May 2024 01:31:40 GMT

https://www.gardensoyvey.com/#/

Thanks

Re: Customer and myself cannot checkout on Weebly!

wooffi — Mon, 20 May 2024 01:33:10 GMT

I just went through all possible square settings etc. nothing...

Re: Customer and myself cannot checkout on Weebly!

ryanwanner — Mon, 20 May 2024 03:52:56 GMT

I can confirm I get stuck on the same spot, @wooffi .

Whenever I've seen this in the past with my own website and while helping others, it usually comes down to a fulfillment mismatch somewhere along the line.

Make sure your fulfillments are set at Dashboard -> Account & Settings -> Fulfillments. Check your settings for Pickup, Delivery, and Shipping even if you're not using one of those.

Now, for each item you have displayed on your site, make sure your fulfillment settings match whatever you have enabled on the Fulfillment section. If you have an item marked for shipping but do not have shipping enabled, this will cause issues for the site.

Hopefully this will solve the issue. If not, let us know and we will see what else we can do to help.

Re: Customer and myself cannot checkout on Weebly!

wooffi — Mon, 20 May 2024 09:44:24 GMT

Thanks, I figured it’s something like this, may have to go through all my listings and see which item may cause the issue.
I have checked the fulfillment settings over and over. Clicking them on and off to no avail.

Re: Customer and myself cannot checkout on Weebly!

wooffi — Mon, 20 May 2024 10:20:41 GMT

Ryan, you did it for me. I'm up and running again. I guess I messed it up, when I recently allowed for a unusual pickup request. (Not my normal operation).
I check a couple of items and they all where set to pickup only.
Went to bulk edit all items and set to shipping only. That was it...

Thanks so much.

Wolfgang

Re: Customer and myself cannot checkout on Weebly!

maxpete — Mon, 20 May 2024 11:25:49 GMT

Glad you were able to get this all sorted! Btw, love the name Gardens Oy Vey!

Re: Customer and myself cannot checkout on Weebly!

ryanwanner — Mon, 20 May 2024 20:33:10 GMT

Great! Glad it was a relatively easy fix!

Re: Customer and myself cannot checkout on Weebly!

wooffi — Tue, 21 May 2024 18:05:07 GMT

Thanks!
The name has been a hit, and it's well know by now and associated with quality mail order plant shipping.

Re: Customer and myself cannot checkout on Weebly!

atinylion — Fri, 29 Nov 2024 16:07:14 GMT

Had exactly the same issue and got ping-ponged between square and weebly for 1.5 weeks until a very helpful weebly tech support person told me to simply disconnect and reconnect square payments - instant fix!