thread Re: Shipped Notifications in Online Store

Shipped Notifications

HTVFDAuxiliary — Thu, 23 May 2024 20:22:28 GMT

I had old orders that showed they were not completed in my Desktop Dashboard Order section, so went through and marked them completed. There were a lot so I did a large batch at a time. I chose to skip tracking and selected Do Not Send Notification, which in turn made me confirm my selection. I did confirm not to notify my customers, but notifications were sent. Needless to say, I have been receiving messages from hundreds of customers who are confused. What changed??? Why give me an option not to send a notification and then send them anyway???

Re: Shipped Notifications

Ellie_ — Mon, 27 May 2024 15:47:29 GMT

Hi there, @HTVFDAuxiliary,

Did this happen for orders taken on your Square Online website? If so, can you please include a link to your site, so we can take a closer look?

Re: Shipped Notifications

HTVFDAuxiliary — Sun, 23 Jun 2024 14:02:55 GMT

Ellie, we post the square link on Facebook and customers order from there. We do not have a website.

Is there a default to turn off all notifications to customers?