Inventory count differences between Online & Retail

DinaLRosenberg — Wed, 19 Nov 2025 17:31:14 GMT

There seems to be an issue with inventory counts maintaining accuracy between retail and online. I don't think I need to explain how much of an issue for us retailers this is- but it's a big deal.

Yesterday, a customer asked me for a specific piece of jewelry she found on our website. I knew we were out of stock on that for a while and was confused a to why it wasn't showing out of stock online.

Well- online it shows we have 1 unit, retail is shows 0.

The MOST important function of Square for Retail is inventory management. Without a handle on inventory, we can't possibly be able to sell effectively or efficiently.

Please see photos below showing discrepancies- we are looking a the Mesa Blue Celestial Necklace

As you can see above in retail it shows 0 available to sell.

Above is the listing on our website showing available

I was able to add the product to the cart.

above you'll see square online back end with one available.

We've known for some time that inventory in square has been unstable. There have been MANY times we've zeroed out a product in retail only for it to be purchased online... but this was the FIRST time I saw the issue BEFORE the problem happened.

It's IMPERATIVE that Square fix this issue.. it creates a terrible customer experience AND especially as we're now charged for refunds (and often the refunds aren't our fault).

Re: Inventory count differences between Online & Retail

frances_a — Thu, 20 Jun 2024 01:27:56 GMT

Hello @DinaLRosenberg 👋

Sorry for the delay here!

Unfortunately, because the item no longer appears on the site, we are unable to check on what exactly was wrong with that particular item.

Our support team can re-index your products and sync the catalog again, which usually helps with sync issues.

Thank you.

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Inventory count differences between Online & Retail

Re: Inventory count differences between Online & Retail