thread Coupons not working in Online Store

Coupons not working

IntermissionArc — Mon, 03 Jun 2024 20:20:45 GMT

Hey all! We were going to implement coupons for Online and at the Register (we are in the Square For Restaurants Pre-Auth Beta but they said this is a Square Online issue NOT a Beta issue) but during our testing we found the following:

1. If you set it for "Percentage off" & "Applies To" - "Category", the following happens:

*Online - It only takes off the amount for the highest valued item and not all the items in that category. (It should take the discount off for all items in the selected categories and not just the highest valued item) **Picture attached.

*Register - It takes off the amount for all items, including ones not in that category. (It should exclude the non-selected category items) - Can provide a picture, not at the POS right now.

2. QR Code "Copy Link" works fine but "Download QR Code" doesn't work. On an Android Phone it just copies text and an iPhone it says "No Usable Data Found".

3. We "Expired" a coupon and it still worked Online and on the Register after a refresh.

Please let me know if any of these are "normal" or bugs! Thanks!

Re: Coupons not working

Kassi_ — Wed, 05 Jun 2024 19:12:20 GMT

Hey there, @IntermissionArc -

Appreciate you providing all of the details on glitches you're seeing using coupons.

Have you been in touch with our CS Team about this. Everything you provided is ideal information for our engineers. If you contact our CS Team directly, they will be able to start a ticket over to our engineers.

1-855-700-6000 squ.re/contactsqsupport

We have limited access through the Community and I want you to get the quickest support possible. Thank you!

Re: Coupons not working

IntermissionArc — Wed, 05 Jun 2024 20:11:52 GMT

Hi @Kassi_ ! I did email support so they can see the screenshots. Hopefully there is some resolution!

Chat was useless as they didn't understand the issue even though I provided everything to them.

Thanks!

Re: Coupons not working

BernadetteA — Fri, 07 Jun 2024 14:00:00 GMT

Thanks for doing that, @IntermissionArc! I'll let my teammate know you were able to successfully submit an email ticket with the screenshots of your issue.