thread Domain Problem in Online Store

Domain Problem

godwin55 — Wed, 19 Nov 2025 17:26:43 GMT

I am trying to publish our website. I choose "Publish" and Square online tells me to "Set up your domain" I choose "Use a domain I own elsewhere" and I enter a domain I own with GoDaddy. Square tells me "This domain is already connected to another Square online site. Remove it from that site in order to proceed". How do I tell where that domain is connected to Square? I made all of my login owners check their domains and none show up. I am stuck. How do I find where that domain is being used so I can remove it and start over? Thanks

Re: Domain Problem

Breffni — Thu, 06 Jun 2024 07:17:06 GMT

Hi @godwin55, thanks for flagging this.

If you've checked all of your email addresses, and you still can't locate an account where this domain may be tied, I'd suggest giving our support team a call.

They will be able to run through some security questions with you and try to locate the account with your domain.

Our number is 1-855-700-6000. We’re available from Monday to Friday, 6am to 6pm, PST.