thread Online shop in Online Store

Online shop

kk0 — Sun, 09 Jun 2024 21:05:44 GMT

Hello, I am new to Square and trying to figure out how my customers can start ordering online off of my website? I am not sure what I am doing wrong. When I go to my website to select the item it says payment not available like they literally can not check out. How do I fix this?

Re: Online shop

JK_Fiber_Art — Sun, 09 Jun 2024 21:38:29 GMT

The one thing we can't do thru the Community is look at your Square Account settings - only Tech or Customer Support can do that. So we have to guess sometimes -

Click or Select "Online"
Next Click or Select "Settings"
Click or Select "Checkout"

Accept Online Orders should be "Enabled"

Both Apple Pay and Google Pay are optional but, a good idea to be enabled.

The other payment methods are up to you.

Under Advanced Settings - Check out Mode - "Add to Cart"

Also Default Fulfillment Method - Shipping (make sure you have a Shipping Profile setup) or Pickup or Local Delivery

Re: Online shop

Lou8 — Tue, 11 Jun 2024 14:40:00 GMT

Hi @kk0, jumping in this thread to provide further assistance and welcoming your to the Seller Community 🙂.

Adding to @JK_Fiber_Art advice above, I would also make sure that your site items are correctly set. To do so, log in to your Square Online Overview page > Items > Site Items > Click on an item and check the following:
price

stock
visibility
fulfillment method

Hope this helps but let me know if you have any questions !