thread Re: Problem adding and removing items from my online store in Online Store

Problem adding and removing items from my online store

signalhilltroop — Tue, 18 Nov 2025 07:22:41 GMT

I had an online store that worked fine last year. I'm trying to modify it for next years event but I'm at a loss trying to do it. I deleted the 2 event items I had from last year, then added the 2 event items for this year. I went to my online store but the only events it will let me add to the store are the 2 I have deleted...no clue why they are still showing. I also can't find any way to add the 2 new ones.

Re: Problem adding and removing items from my online store

_Violet — Wed, 13 Aug 2025 19:53:13 GMT

Hi @signalhilltroop - My name is Violet and I'm one of the Square Community Moderators. I can certainly take a look into this with you 🙂

Firstly, could you please share your site URL, along with the names of the event items you're trying to delete? Then, I can investigate further.

I'll keep an eye out for your reply!

Re: Problem adding and removing items from my online store

signalhilltroop — Thu, 14 Aug 2025 00:17:22 GMT

Hello Violet,

My site URL is http://troop-520.square.site. It does appear, somehow, the old events have gone away. I did start another site and perhaps that finally got the old events I deleted from my items to fully delete. I still can't bring any of my new events into either site. The 2 events that finally deleted were called 5th Annual Troop 520 Car Show Early Registration & 5th Annual Troop 520 Car Show Day of Registration. The new events I made are 6th Annual Troop 520 Car Show Early Registration & 6th Annual Troop 520 Car Show Day of Registration and neither show when I try to add events to my site.

Re: Problem adding and removing items from my online store

dmoeller — Thu, 14 Aug 2025 16:53:41 GMT

When you delete an item in Square it takes an indeterminate time for it to delete from the online store. Anywhere from immediate to a couple of hours. No idea why. It frustrates me all the time.

Re: Problem adding and removing items from my online store

signalhilltroop — Sun, 17 Aug 2025 21:01:00 GMT

I still can't get my new events to populate so I can add them to my site.