thread Re: Meta Connection Issues in Online Store

(Resolved 6/28) Meta Integration Issues

JMCStudio — Fri, 28 Jun 2024 20:18:51 GMT

The title of this thread has been edited by a Square Moderator from the original: "Meta Connection Issues"

Hoping someone can help me here! I noticed when updating my website yesterday, my Instagram feed was not loading. To fix, I ended up disconnecting and reconnecting and today I am getting an error message:

"Insufficient Developer Role: Insufficient developer role"

How can I get this fixed? My products are supposed to sync with my Instagram store which is clearly not happening. Please help so I can get my inventory accurate on all parties to continue selling.

Thank you!

Re: Instagram Connection Issues

zder — Sat, 15 Jun 2024 13:27:15 GMT

I am having the same issue. When I go to connect my Instagram account in the Instragram Feed section of my Square Online Site, the Instagram app (or website) opens, and my Square Online page returns an error, “Something went wrong. An error occurred when connecting to Instagram. Please try again.”

Instagrams returns an error “Insufficient Developer Role: Insufficient developer role". The Instagram Website permissions setting shows No Active Apps.

This has been going on for at least 3 days.

Re: Instagram Connection Issues

FightBackCBD — Sat, 15 Jun 2024 21:24:22 GMT

same issue, no luck fixing or finding online. It also wont let me login on the Meta for business instagram section, SO im thinking this is a Meta error.

Re: Instagram Connection Issues

JPMENAGERIE — Sun, 16 Jun 2024 00:37:31 GMT

Same issue here. It was working, and 3 days ago it just stopped connecting. I am also getting the red pop up saying there was a problem connecting when I return to the square site from instagram.

Re: Instagram Connection Issues

R3ason — Mon, 17 Jun 2024 21:29:21 GMT

Any success so far? I'm getting the same messaging today. Tried on two different devices on different networks, with no luck.

Re: Instagram Connection Issues

frances_a — Tue, 18 Jun 2024 01:11:16 GMT

Hello all!

This is a known issue affecting some of our Sellers.

We are working with Meta to get this resolved as soon as possible.

Re: Instagram Connection Issues

WMStudio — Tue, 18 Jun 2024 04:35:12 GMT

Just chiming in to say that this is also happening to my square website since at least the evening of 6/13/24. The issue started just after making a change to my square product website at that time. Is there any ETA as to when this might be fixed? Thanks!

Re: Instagram Connection Issues

Laurie_ — Mon, 24 Jun 2024 04:20:34 GMT

Hi @WMStudio,

[UPDATE: 5/23/24 Pacific Time] We're working closely with Meta's team to resolve these issues. From what we've been told, there are certain restrictions Meta introduced on their platform that have impacted integrations with third-party platforms, like Square.

We're in the same boat as many other platforms, waiting for the next update from Meta. Our Partnerships Team have assured us that Meta is aware of this issue and working quickly towards a solution. We expect to receive the next update from Meta's team early this week (starting Monday, June 24, PT).

We'll do our best to keep you in the loop with any updates as they are received.

Re: Instagram Connection Issues

Deryn1 — Tue, 18 Jun 2024 12:38:54 GMT

Hello,

Same issue in the UK. Apparently Meta has actually disabled access to the API that allowed 3rd parties to import content from connected Instagram accounts. As mentioned below, its impacting a number of 3rd party applications including WordPress. It seems to be another award winning move by Meta to be honest!....This same issue appears on multiple threads, however, Square are not connecting the dots and are providing different answers in different geographies. I had to come on US support in order to find this and see a clear response from Square. I have had this issue for over 2 weeks now!

Not able to connect Square online to Meta (Facebook)

trishwhandmade — Tue, 18 Jun 2024 22:56:12 GMT

I have been running into issues trying to connect my Square online account to my Facebook (Meta) account. Thought it was an issue with Facebook, but worked with FB support last night to have them correct the restricted accounts that were on that side. We stepped thru the process I was doing to try and connect and they couldn't see anything on their side - said it was with Square.

I am following the steps at this link - https://squareup.com/help/us/en/article/7887-connect-square-online-with-meta-for-business

1) Get Started > Connect Meta for Business

From my dashboard, I select Online Sales Channel, and when I choose Meta for Business, I get an error message...

APP NOT ACTIVE (This app is not active right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated.)

Any help would be greatly appreciated!

Re: Not able to connect Square online to Meta (Facebook)

WMStudio — Wed, 19 Jun 2024 01:23:06 GMT

Your issue seems to be related to the issue a lot of us are having with connecting Square online accounts with Instagram (another Meta product). See this thread for more information:

https://www.sellercommunity.com/t5/Square-Online/Instagram-Connection-Issues/m-p/735121/highlight/true#M23941

Re: Instagram Connection Issues

frances_a — Wed, 19 Jun 2024 01:41:33 GMT

Hello @Deryn1 👋

I'm truly sorry for the confusion caused.

I haven't seen other threads regarding this particular issue, but did notice you commented on an older thread that mentioned similar issues, but was unrelated, as it had been posted over a year ago.

While we try to keep related posts all in one thread, sometimes we receive multiple posts regarding a single issue and might not get them merged right away.

We have reached out to request more information on the root cause of this issue, as well as an ETA for resolution. Meta has asked that we allow them an additional 24 hours to review the incident.

We'll continue to provide updates here once we hear more.

Re: Not able to connect Square online to Meta (Facebook)

Laurie_ — Wed, 19 Jun 2024 04:50:47 GMT

Thank you for your response, @WMStudio!

@trishwhandmade I'm going to merge your post with the existing thread we're using to update Sellers reaching out to report this issue. It's a waiting game at this point. The last update our team received from Meta indicated that they have prioritized resolving this issue. Once we know more, we'll post an update to the thread. 👍

Re: Instagram Connection Issues

Deryn1 — Wed, 19 Jun 2024 08:20:11 GMT

Re: Instagram Connection Issues

Deryn1 — Wed, 19 Jun 2024 08:19:26 GMT

Thanks very much for your follow up. It is greatly appreciated!

Deryn.

Re: Meta Connection Issues

aeriaclothing — Wed, 19 Jun 2024 17:39:01 GMT

I have been trying to connect since Sunday - any updates?

Instagram Integration Error

TimedGalaxy — Wed, 19 Jun 2024 18:17:12 GMT

I am trying to integrate my business instagram account to my square website. In the past it had worked fine but I recently created a second site on my square account and don't know if there is any connection. The error message is:

Insufficient Developer Role: Insufficient developer role

Thanks for any support.

Re: How can I integrate my Square Online site with Instagram?

tylerjamesdj — Wed, 19 Jun 2024 18:39:41 GMT

Is there anywhere to subscribe to updates on this? Just joined Square and was really hoping to use this feature. Also - are there any workarounds to pull in an Instagram feeds using another third-party app?

Re: Meta Connection Issues

RobynR — Wed, 19 Jun 2024 20:56:47 GMT

Hey @aeriaclothing,

Thanks for joining the Community.

We do not have any updates at this time. Please check out the Best Answer above.

Re: Instagram Integration Error

frances_a — Wed, 19 Jun 2024 22:58:46 GMT

Hello @TimedGalaxy and @tylerjamesdj 👋

I merged your posts into this thread, as it seems you are being affected by the known issue being discussed here.

Let me know if you have additional questions!

Thank you.