thread Re: Item Descriptions in Online Store

Item Descriptions

addys — Sat, 06 Jul 2024 22:11:08 GMT

I want to edit the description for our sandwich special - something I do all the time since it changes frequently, and it’s offered through the online store. But despite clicking “save” as usual, it no longer takes. One of many glitches I’ve experienced since the latest upgrade.

Re: Item Descriptions

Donnie-M — Mon, 08 Jul 2024 12:19:26 GMT

@addys Are you using the point of sale or the online dashboard? I usually use the online dashboard, but I would make sure to clear your cache/reload the tab, and as a last step open it in an incognito window and log in and try it out.

Re: Item Descriptions

addys — Mon, 08 Jul 2024 18:37:13 GMT

My attempts have been on the Point of Sale, since that's the quickest and easiest method for my staff to access when I'm not around. But the new description does save when I change it on the Dashboard, so that's good!

Re: Item Descriptions

RobynR — Mon, 08 Jul 2024 20:31:21 GMT

Hey @addys,

Thanks for reaching out to the Community.

I apologize for any inconvenience this has caused. When you run into trouble using the Square point of sale, these troubleshooting steps usually do the trick.

If the issue persists, please give us a call here.