thread Re: Customers Still Choosing "Shipped" in Online Store

Customers Still Choosing "Shipped"

tilleringfarm — Sat, 27 Jul 2024 16:34:04 GMT

We are taking reservations for our whole roaster chickens, ready this fall. The only fulfillment option I have selected is "Pick-Up" but people are still submitting orders with shipping. It's charging them the standard $6 fee I have assigned for other products. I can't select even select shipping when I try to test an order. Where am I not looking for turning this off? We will not be shipping frozen chickens in general. 🙂

Re: Customers Still Choosing "Shipped"

TheRealChipA — Sat, 27 Jul 2024 16:37:49 GMT

Hi @tilleringfarm. Could you please post your website/online shop URL?

Re: Customers Still Choosing "Shipped"

tilleringfarm — Sat, 27 Jul 2024 16:48:14 GMT

I found the problem! "Payment Links" have their own settings so I turned off the shipping. It kind of stinks that it can't be item specific though. We don't want to ship meat but we do want to be able to ship our merchandise and tallow products.

https://tillering-farm-market.square.site/

Re: Customers Still Choosing "Shipped"

TheRealChipA — Sat, 27 Jul 2024 16:53:46 GMT

@tilleringfarm That makes sense. Thanks for coming back here and updating the thread! It will help others who have this issue in the future.