thread Why is shipping being charged for a digital item as a subscription plan in Online Store

Why is shipping being charged for a digital item as a subscription plan

expressivearoma — Thu, 08 Aug 2024 05:30:41 GMT

I created a digital product in item library and offered it as a subscription. I am trying to remove the shipping charge but unsuccessful

Here is the link https://checkout.square.site/merchant/MLFVD5CH55H5N/checkout/CLGVUH2LU6VIBTPSJSDV4T4B?src=embed

Re: Why is shipping being charged for a digital item as a subscription plan

RobynR — Sun, 11 Aug 2024 18:09:06 GMT

Hey @expressivearoma,

I want to first welcome you to the Community.

I would recommend checking the Item Preferences section of your Square Online Dashboard. Under Default item fulfillment, make sure you do not have shipping selected.

You can locate our Item Preferences by going to your Square Online Dashboard> Items>Item preferences>Default item fulfillment.

Please let us know if this helps.

Re: Why is shipping being charged for a digital item as a subscription plan

expressivearoma — Mon, 12 Aug 2024 02:28:19 GMT

I did change the setting but that did not work, what I realized is that I am selling the Membership (Digital Item) on my POS system, I do not have an online sales channel on Squareup. Is there any way to remove the shipping?

Re: Why is shipping being charged for a digital item as a subscription plan

frances_a — Tue, 13 Aug 2024 01:06:42 GMT

Hello @expressivearoma 👋

Currently, subscriptions can only be fulfilled via shipping.

In order to create a subscription that allows you to sell items, you'll need to select shipping as a fulfillment method.

The fulfillment setting you have entered on the Square Online overview page will apply to all Payment Links.

Hopefully this information is helpful.

Thank you!