thread Re: sorry your order didn't go through in Online Store

sorry your order didn't go through

ljrglass — Mon, 12 Aug 2024 13:07:18 GMT

I setup an event however, when someone attempt to pay for the event they get sorry your order didn't go through please try again. I am new to square and this is the first event I have attempted. I have setup a QR code and shortcut for users.

Re: sorry your order didn't go through

ryanwanner — Mon, 12 Aug 2024 14:13:44 GMT

Hello @ljrglass !

I'm not familiar with that error message. Part of me is wondering if their card declined. With online orders, if the customer doesn't have the correct billing zip code it will decline the card.

Have you tried to run a test order yourself to see if it goes through? I definitely recommend giving that a try.

Re: sorry your order didn't go through

ljrglass — Mon, 12 Aug 2024 14:24:52 GMT

Is there a way to do that without actually incurring a charge and paying the fee?

Re: sorry your order didn't go through

ryanwanner — Mon, 12 Aug 2024 14:40:49 GMT

@ljrglass Unfortunately no. But you can run a test transaction for $1 and refund it if you want. You'll still get the cc transaction fees, but it's relatively minimal. Plus, personally I prefer taking a little fee to ensure my site works versus losing a big sale.

Re: sorry your order didn't go through

MayaP — Mon, 12 Aug 2024 16:35:21 GMT

Hey @ljrglass,

As ryanwanner mentioned, it does sound like the card was declined. If declined, we would not have further insight into that. The customer would need to contact their bank and try another card.

Re: sorry your order didn't go through

ljrglass — Mon, 12 Aug 2024 16:52:15 GMT

Thanks, Square confirmed that I had created it correctly(it was my first event), and could run a transaction. I was also able to run a transaction. So I think this is on the end user, not me.

Re: sorry your order didn't go through

punchyboutiqAZ — Thu, 03 Oct 2024 23:01:38 GMT

I have the same problem but I'm using my credit card to pay for a subscription from my own site and its giving me the "sorry your order didnt go through". Do we have any updates or suggestions?

Re: sorry your order didn't go through

etude_coffee — Fri, 25 Oct 2024 10:52:05 GMT

We are also having the same problem, subscriptions are getting the "sorry your order didnt go through" message. Any ideas?

Re: sorry your order didn't go through

drewzero — Sun, 08 Mar 2026 22:51:15 GMT

I'm having the exact same problem. I've tried multiple cards from multiple different banks and it always gives the same message with no clues as to what the problem actually is. Has anyone finally solved this?