Why do I have an item, but it shows no item when I select it by customizing it?

qbu — Wed, 04 Sep 2024 03:43:36 GMT

Why do I have an item, but it shows no item when I select it by customizing it?
The product is set to be visible on the website

Re: Why do I have an item, but it shows no item when I select it by customizing it?

Breffni — Fri, 06 Sep 2024 10:49:25 GMT

Hi @qbu 👋 thanks for flagging this.

To confirm, you have an item created in your Square Online Overview, but when you try to add it via Site Editor it's not appearing?

I would double-check that your item appears in the link I added above rather than your Item Library which would have your physical items in it.

I'd also recommend clearing cache and cookies on your device and trying again from a different device or browser.

Let me know how it goes.