Square email going to spam after applying profile

HoneyRock — Sun, 08 Sep 2024 23:45:45 GMT

Hello-

I am having a new issue with my email order confirmations going to customers junk mail. Prior to verifying my "sender profile", emails were not going to a junk folder and the reply-to email at the time was "no-reply@editmysite.com".

As soon as I updated my sender profile (which was today) ALL of my email tests began going to junk folder and ALL of the customer order confirmation emails were also going to junk folders.

My company email address has been verified (info@honeyfromtherock.com)

Would you please advise?

Re: Square email going to spam after applying profile

TheRealChipA — Mon, 09 Sep 2024 13:51:42 GMT

Hey @HoneyRock. This is not a Square issue, actually. Email is evaluated and sent to our junk/spam folders by our email clients on our devices, not by Square. If we receive email from a new email address that is not on a world-wide “safe email address domain,” then they might be considered spam. That old email address was most likely on that safe list, but your new company-specific email address is not.

Since you changed your email address, your customers will need to add you to their contact list. This will allow your emails to be placed in their inbox. Unfortunately, the only way I know of to communicate this is to put a pop up message on your website notifying customers of this change, and instructing them to add you to their contact list so that they will receive future emails from you.

This has nothing to do with verifying your email address with Square, however.

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Square email going to spam after applying profile

Re: Square email going to spam after applying profile