thread Re: Bug? "Duplicate Item" doesn't truly duplicate an item in Online Store

Bug? "Duplicate Item" doesn't truly duplicate an item

SVLFever — Mon, 09 Sep 2024 18:37:28 GMT

In the Item Library, when I duplicate an event, the duplicate event defaults to "Physical Good" under the "Item Type" dropdown box. If I am duplicating an event, shouldn't the new item also be set as an event?

Similarly, in the "Where it's sold" section, if an item is toggled-off for selling online, when I duplicate that item, the new item is defaulted on.

These seem like a software bug as it's not truly duplicating the item.

Re: Bug? "Duplicate Item" doesn't truly duplicate an item

Katie_SQ — Wed, 11 Sep 2024 05:08:09 GMT

Hey there @SVLFever,

Thanks for flagging this.

I tested this on my demo account and found that the Item Type for the Duplicate Event also defaulted to 'Physical Good.' I also had Square Online toggled off under 'Where it's sold,' and this did not toggle on for my duplicate item.

For a more detailed examination of your account, I recommend reaching out to our Phone Support Team. They can review your account more closely and, if necessary, escalate your case to our Engineers for further investigation. You can contact them by logging into your Square account and heading here.

Sorry I couldn’t be of more help. Please let me know if you have any other questions!

Re: Bug? "Duplicate Item" doesn't truly duplicate an item

SVLFever — Wed, 11 Sep 2024 15:36:45 GMT

@Katie_SQ so I spoke with Tech Support and they also saw the issue and sent it over to engineering. Engineering replied that this is actually "expected behavior", but that it did seem strange to not duplicate that setting correctly. Being such, they have sent it in as an "enhancement request". The support person I spoke with also agreed that the behavior "seems wrong", so hopefully they will make this improvement.