thread Customer can’t access our website in Online Store

Customer can’t access our website

AnneC — Thu, 01 Oct 2026 01:59:58 GMT

I can access our sites -

Nobullies.ca and canadaplateframes.ca

but I just heard from someone who can’t.

heres their info:

“Im running a Samsung tablet with Android and my browser is Firefox. I'm reaching the site because the 'three dots loading hourglass' is obviously a Square feature, but nothing loads”

Re: Customer can’t access our website

BradleyBradley — Thu, 01 Oct 2026 09:37:13 GMT

@AnneC I noticed the same issue around a day ago.

The issue seems to be with the Firefox browser. I had to change Settings "Privacy and security > Enhanced Tracking Protection > Advanced settings" from "Strict" to "Standard (default)" to get the Square website to load.

The Square websites used to work fine with it set to "Strict".