https://community.squareup.com/t5/Online-Store/Square-side-Meta-integration-defect/m-p/848754#M47077 <P class="">I have isolated a reproducible Square-side Meta integration defect that is causing a <STRONG>0% Meta catalog match rate</STRONG>.</P><P>For the same product:</P><P><STRONG>Product:</STRONG> Modern Round Statement Earrings with Gold-Tone Accents<BR /><STRONG>Square SKU:</STRONG> FB-0052<BR /><STRONG>Square catalog Token:</STRONG> 7Z3RBQWTPH4A2RVXOKUYSJJX<BR /><STRONG>Meta catalog Content ID:</STRONG> 7Z3RBQWTPH4A2RVXOKUYSJJX<BR /><STRONG>Square-installed Meta Pixel AddToCart content_ids:</STRONG> 7PLTPNU27N7PBCWD2FKOVLH6</P><P>So Square’s catalog feed sends one identifier to Meta, while the Square-installed Meta Pixel sends a different identifier for the exact same product.</P><P>Meta therefore cannot match Pixel events to catalog products.</P><P>Square support already acknowledged this as an <STRONG>integration payload defect between Square Online and the Meta Business SDK wrapper</STRONG>, but standard support chat has not provided a persistent engineering escalation or known-issue number.</P><P>Can a Square moderator please escalate this to the <STRONG>Square Online / Meta integration engineering team</STRONG> or confirm whether this is a known issue?</P><P>The needed fix is for the Pixel content_ids and catalog Content IDs to use the <STRONG>same product identifier</STRONG>.</P> Sat, 29 Aug 2026 22:42:17 GMT Stonecypher 2026-08-29T22:42:17Z https://community.squareup.com/t5/Online-Store/Square-side-Meta-integration-defect/m-p/848754#M47077 <P class="">I have isolated a reproducible Square-side Meta integration defect that is causing a <STRONG>0% Meta catalog match rate</STRONG>.</P><P>For the same product:</P><P><STRONG>Product:</STRONG> Modern Round Statement Earrings with Gold-Tone Accents<BR /><STRONG>Square SKU:</STRONG> FB-0052<BR /><STRONG>Square catalog Token:</STRONG> 7Z3RBQWTPH4A2RVXOKUYSJJX<BR /><STRONG>Meta catalog Content ID:</STRONG> 7Z3RBQWTPH4A2RVXOKUYSJJX<BR /><STRONG>Square-installed Meta Pixel AddToCart content_ids:</STRONG> 7PLTPNU27N7PBCWD2FKOVLH6</P><P>So Square’s catalog feed sends one identifier to Meta, while the Square-installed Meta Pixel sends a different identifier for the exact same product.</P><P>Meta therefore cannot match Pixel events to catalog products.</P><P>Square support already acknowledged this as an <STRONG>integration payload defect between Square Online and the Meta Business SDK wrapper</STRONG>, but standard support chat has not provided a persistent engineering escalation or known-issue number.</P><P>Can a Square moderator please escalate this to the <STRONG>Square Online / Meta integration engineering team</STRONG> or confirm whether this is a known issue?</P><P>The needed fix is for the Pixel content_ids and catalog Content IDs to use the <STRONG>same product identifier</STRONG>.</P> Sat, 29 Aug 2026 22:42:17 GMT https://community.squareup.com/t5/Online-Store/Square-side-Meta-integration-defect/m-p/848754#M47077 Stonecypher 2026-08-29T22:42:17Z