How to have 2 serpate prep times for Pick up and Delivery

RussellsKitchen — Thu, 23 Jul 2026 10:01:00 GMT

Hi, I have a issue with how prep time works.

I run a small restaurant which customers can order online for Pick up or Delivery.

We need a prep time of 20mins for pick ups. But delivery's I would like to set this for ASAP.

As if I have no orders on I can send delivery's within 5mins.

"How much time do you need to prepare an order for pickup or delivery?"

This current option changes prep time for both.

I find my staff are sat there waiting to send deliverys and it messes up the flow in the kitchen.

Any work arounds?

Thanks

Re: How to have 2 serpate prep times for Pick up and Delivery

lenjobakes — Sun, 26 Jul 2026 11:45:55 GMT

Hey @RussellsKitchen !

I'm guessing you currently have settings that print new orders when they need to be prepped instead of printing new orders as soon as they come in?

You could try changing to printing when an order is received, but staff would just need to be cognizant when receiving tickets.

Another option is to set your prep time (which is currently universal, unfortunately) to ASAP and include a note to customers that pickup orders take 20 minutes to fulfill. Your staff can then manually adjust the pickup time when the order comes in (if they'd like).

I know neither of these are an iron clad solution, but you could also consider putting in a feature request via the Feedback board and hopefully get some traction with other sellers.

thread Re: How to have 2 serpate prep times for Pick up and Delivery in Online Store

How to have 2 serpate prep times for Pick up and Delivery

Re: How to have 2 serpate prep times for Pick up and Delivery