When people submit contact form, where can I find their message?

Nebras — Sat, 28 Sep 2024 13:56:32 GMT

I can't find the messages sent to me, I have tried everything and already someone has sent a message but I can't find it anywhere

Re: When people submit contact form, where can I find their message?

Breffni — Thu, 03 Oct 2024 12:44:02 GMT

Hey @Nebras 👋

When a customer replies to a contact form on your Square Online site, a new notification will appear in your notifications inbox in Square Point of Sale Dashboard. If the customer isn’t in your Customer Directory, they’ll also be automatically added when they submit a form.

To respond to a form submission with the Square Online add-on:

From the navigation bar, tap ≡ More > Add-ons > Online.
Tap Form entries.
Filter your form entries by Source (your contact form name) or Status (read or unread).
Tap the form entry you want to reply to, then type your message in the box.
Tap the arrow to send your message.

To view and export your Square Online contact form entries as a CSV file:

Head to your Square Online Overview page, go to Website > Form Submissions.
Select a contact form from your list.
Select Export.

Take a look when you have a chance and let me know if you can locate your entires - I'll keep an eye out for your reply.

thread When people submit contact form, where can I find their message? in Online Store

When people submit contact form, where can I find their message?

Re: When people submit contact form, where can I find their message?