Why is the Square Online dashboard throwing null routing group errors and redirecting to the home pa

MegaCoreGames — Fri, 24 Jul 2026 13:33:39 GMT

Subject: Dashboard bug: Site builder routing loop and null routing group blocking access

Hi Square Support team,

I am running into a persistent routing loop on my account that is blocking me from accessing the Square Online site builder.

Whenever I attempt to access my site editor or click the Square Online button, the URL briefly loads `/dashboard/sites` (or `/dashboard/sales-channels/online`) before immediately redirecting me back to the main dashboard home page. Inspecting the network console reveals that the backend profile returns a null routing group, causing the frontend navigation to fail and trapping the site container in an unprovisioned loop.

Could an engineer please check my account backend, re-initialize my site provisioning manifest, and assign the proper routing group so I can access my editor and publish my store?

Thank you!

Re: Why is the Square Online dashboard throwing null routing group errors and redirecting to the hom

Callyian — Wed, 12 Aug 2026 23:11:45 GMT

I'm currently facing the same issue, I hope this gets fixed soon.

thread Why is the Square Online dashboard throwing null routing group errors and redirecting to the home pa in Online Store

Why is the Square Online dashboard throwing null routing group errors and redirecting to the home pa

Re: Why is the Square Online dashboard throwing null routing group errors and redirecting to the hom