https://community.squareup.com/t5/Online-Store/The-quot-Sync-Production-Fee-quot-Trap-Anyone-found-an-easy-way/m-p/845463#M46832 <P>Has anyone figured out a reliable, headache-free way to get refunded for <STRONG>Square Sync Production fees</STRONG> when an order gets canceled?</P><P>Here is the exact issue I keep running into:</P><OL><LI><P>A customer places a large catering order online for delivery. They pay the delivery fee and courier tip.</P></LI><LI><P>Square automatically assigns the delivery to <STRONG>Nash</STRONG> and charges me for the delivery fees and driver tips under the statement heading <STRONG>"Square Sync Production fees."</STRONG></P></LI><LI><P>Because it's a massive catering order, we decide to handle it safely with our own in-house driver.</P></LI><LI><P>We call Nash directly to cancel their courier request.</P></LI></OL><P>The nightmare starts when trying to get those fees and tips refunded by Square. I just spent 1.5 hours on the phone being bounced around between 7 different team members—none of whom had any idea what "Sync Production fees" even were, let alone how to refund them.</P><P>This keeps happening, and there has to be a better way than wasting hours with support every time. Has anyone managed to find a shortcut or a specific department at Square that actually understands how these Nash integration fees work?</P><P>I'd love to hear how you handle this!</P> Mon, 29 Jun 2026 14:54:36 GMT JohnJay 2026-06-29T14:54:36Z https://community.squareup.com/t5/Online-Store/The-quot-Sync-Production-Fee-quot-Trap-Anyone-found-an-easy-way/m-p/845463#M46832 <P>Has anyone figured out a reliable, headache-free way to get refunded for <STRONG>Square Sync Production fees</STRONG> when an order gets canceled?</P><P>Here is the exact issue I keep running into:</P><OL><LI><P>A customer places a large catering order online for delivery. They pay the delivery fee and courier tip.</P></LI><LI><P>Square automatically assigns the delivery to <STRONG>Nash</STRONG> and charges me for the delivery fees and driver tips under the statement heading <STRONG>"Square Sync Production fees."</STRONG></P></LI><LI><P>Because it's a massive catering order, we decide to handle it safely with our own in-house driver.</P></LI><LI><P>We call Nash directly to cancel their courier request.</P></LI></OL><P>The nightmare starts when trying to get those fees and tips refunded by Square. I just spent 1.5 hours on the phone being bounced around between 7 different team members—none of whom had any idea what "Sync Production fees" even were, let alone how to refund them.</P><P>This keeps happening, and there has to be a better way than wasting hours with support every time. Has anyone managed to find a shortcut or a specific department at Square that actually understands how these Nash integration fees work?</P><P>I'd love to hear how you handle this!</P> Mon, 29 Jun 2026 14:54:36 GMT https://community.squareup.com/t5/Online-Store/The-quot-Sync-Production-Fee-quot-Trap-Anyone-found-an-easy-way/m-p/845463#M46832 JohnJay 2026-06-29T14:54:36Z