https://community.squareup.com/t5/Online-Store/Reported-a-problem-to-Square-Chat-yesterday-Have-a-case-How-to/m-p/844967#M46791 <DIV class=""><DIV>Yesterday I discovered MANY (possibly hundreds) of my previously "hidden" products/services/events in my inventory can be found (and purchased) using keyword searches on search engines (like Google). This is the result of Square recently changing the way we make our items visible.&nbsp; This is a huge problem, and could be disastrous for business owners.&nbsp;&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>I was able to find items previously "hidden" using the old visibility toggle switch on the "Edit Item" page and put them in the shopping cart. The items cannot be found when you drill down through the published webpages, but can be found using keyword searches. This means that the public can purchase old (previously "hidden") products we don't actually have for sale on our websites.</DIV><DIV>&nbsp;</DIV></DIV><DIV class=""><DIV>I spent an hour in a chat with Square Support, they gave me a case # and said their engineering team will be in touch.&nbsp; Is there anyway to track the status of the case?</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV></DIV> Thu, 18 Jun 2026 23:06:33 GMT festivitea 2026-06-18T23:06:33Z https://community.squareup.com/t5/Online-Store/Reported-a-problem-to-Square-Chat-yesterday-Have-a-case-How-to/m-p/844967#M46791 <DIV class=""><DIV>Yesterday I discovered MANY (possibly hundreds) of my previously "hidden" products/services/events in my inventory can be found (and purchased) using keyword searches on search engines (like Google). This is the result of Square recently changing the way we make our items visible.&nbsp; This is a huge problem, and could be disastrous for business owners.&nbsp;&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>I was able to find items previously "hidden" using the old visibility toggle switch on the "Edit Item" page and put them in the shopping cart. The items cannot be found when you drill down through the published webpages, but can be found using keyword searches. This means that the public can purchase old (previously "hidden") products we don't actually have for sale on our websites.</DIV><DIV>&nbsp;</DIV></DIV><DIV class=""><DIV>I spent an hour in a chat with Square Support, they gave me a case # and said their engineering team will be in touch.&nbsp; Is there anyway to track the status of the case?</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV></DIV> Thu, 18 Jun 2026 23:06:33 GMT https://community.squareup.com/t5/Online-Store/Reported-a-problem-to-Square-Chat-yesterday-Have-a-case-How-to/m-p/844967#M46791 festivitea 2026-06-18T23:06:33Z